Cummins Engine Inc.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. Thats what #LifeAtCummins is all about. We are looking for a talented Customer Service Advisor to join our Field Service team, supporting our field service technicians in the Mackay branch. This role could suit a diesel mechanic wanting to come off the tools and expand their career or someone who has worked with mining clients in a site planning role. A passion and understanding for all things mechanical is essential. This role serves as primary customer contact to promote quality customer service and increase business within the Mackay Branch. In this role,
you will make an impact in the following ways Delivering a first-class service to our customers across, automotive, mining and power generation Working closely with our Service Technicians and Branch Service Management teams. Being the first point of call for our customers Dealing with customer queries, finding resolutions Multitasking a variety of tasks and meeting deadlines Ensuring the highest levels of safety and customer service To be successful in the role, you will have the following Mechanical trades qualified or automotive technician (light / heavy / engine recon) would be ideal Relevant background as a service advisor within a similar industry Excellent verbal and written communication skills The ability to prioritise conflicting tasks and experience in conflict resolution The ability to work individually or as part of a team Computer literacy (Word, Excel, Outlook) Diagnose customer complaints and develop troubleshooting plan Analyze customer issues to verify root cause of failure/warranty administration Technical aptitude and system savvy
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