SENIOR SOFTWARE CUSTOMER SUCCESS MANAGER EBE-130

SENIOR SOFTWARE CUSTOMER SUCCESS MANAGER EBE-130

21 Mar
|
Rockwell Automation
|
Bayswater

21 Mar

Rockwell Automation

Bayswater

Job Description



Software Customer Success Manager



Location: Anywhere in Australia



Position Summary :



The Software Customer Success Manager manages to ensure that they achieve their business outcome with Rockwell Automation's software subscriptions. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.



Key Responsibilities



- Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal

- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion,

and Renewal motions relevant to each account in portfolio

- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions

- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences

- Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience



Qualifications :



- Software Industry Experience

- 5+ years working with customers in a software customer success capacity

- Genuine interest in making customers successful – Collaborates with others to reach that goal.

- Leads negotiation conversations with executive



 #LI-JX1

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/10064961/senior-software-customer-success-manager-ebe-130-bayswater/?utm_source=html

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