Software Customer Success Manager
Location: Anywhere in Australia
Position Summary :
The Software Customer Success Manager manages to ensure that they achieve their business outcome with Rockwell Automation's software subscriptions. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.
- Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal
- Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion,
and Renewal motions relevant to each account in portfolio
- Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions
- Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences
- Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience
- Software Industry Experience
- 5+ years working with customers in a software customer success capacity
- Genuine interest in making customers successful – Collaborates with others to reach that goal.
- Leads negotiation conversations with executive
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