Are you a passionate and experienced process coach who is enthusiastic about enabling customer success teams to perform at peak efficiency? Are you obsessed with applying new learning and development methods to great effect and collaborating with everyone you work with? If yes, you may be a great fit for Autodesk’s Customer Success Operations Organization. In this role, you will actively be involved in rolling-out, supporting, and/or reviewing the business process strategy and operations to ensure goals and objectives are met for the CSM teams. Working in conjunction with the CS Program Managers, Instructional Designers, and Process Managers,
the Process Adoption Lead assists with the implementation of new programs and tools by ensuring all relevant roles are adopting the required process change. This is an exciting opportunity to make a positive impact on our CSM processes and Autodesk’s future success. Responsibilities Drive adoption of business process standards and tools and continuously solicit feedback for improvement Deliver timely relevant training and learning content to CSM teams to continuously improve ramp-up time and adherence to new processes Provide one-on-one and one-to-few coaching and mentoring on processes and methodologies, recommending additional training resources where appropriate Collect information regarding status of process adoption initiatives, maintain high-level project schedule, raise potential issues with program manager; suggest and implement solutions as needed Work with key stakeholders and initiate action to effectively support and improve business systems, tools, and processes Maintain and revise procedures to ensure efficient and effective operation of programs/projects and supporting systems and business processes Contribute to project strategy, design, development, and successful implementation Minimum Qualifications 2-3 Years previous experience in a Project or Program Management, Project Administrative, or Business Analyst role preferably in Customer Success Previous experience in roles requiring strong analytical, organizational and project management skills Language: English - must have excellent verbal and written skills Presentation Skills- Excellent interpersonal and communication skills, including writing and presenting Preferred Qualifications BS/BA degree Highly organized with a proven ability to drive projects to completion and persevere to get the job done Previous experience deploying technology or services with large enterprise and the desire for continuous learning and growth You are enthusiastic and creative with the ability to inspire, influence and encourage others, in both relationships with customers and peers You have a strong sense of ownership with a bias for action and willingness to role-up your sleeves Strong work ethic, craftsmanship, and quality standards Able to travel as required (less than 20%) #LI-POST
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