Service Desk Analyst (Fixed Term) (Dalby) [YUH986]

Service Desk Analyst (Fixed Term) (Dalby) [YUH986]

12 Sep
|
Western Downs Regional Council
|
Dalby

12 Sep

Western Downs Regional Council

Dalby

Reference Number: 1755 Closing Date: 19-09-2024 Employment Type: Fixed Term Full Time (28/11/2025) Location: Dalby Corporate Office Level 3 Western Downs Regional Council has been awarded the Queensland Large Employer of the Year for the Darling Downs South West Region for 2019, 2021, 2022, 2023 and 2024.
Be part of a team that make a real difference within the communities we serve.
Our mission drives us, and we want you to be part of the journey.
About the Opportunity Based at Dalby , you will be responsible for being the first point of contact and initial point of resolution for technical requests in the use of a wide range of software and hardware, systems and products and services utilised throughout the Council.




You will also resolve specific customer problems through effective questioning, negotiation and conflict management to ensure customer satisfaction and a quality service is provided to departmental clients.
This position is full time, fixed term until 28 November 2025.
Reporting to the Infrastructure Team Leader, you will: Utilise basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions; and Respond to common requests for support by providing information to enable problem resolution and promptly escalate unresolved calls as appropriate.
About yourself The successful applicant will have: The ability or the capacity to rapidly acquire the ability to diagnose low level application, web, computer or network errors analytically and to resolve problems quickly and effectively; Sound general IT knowledge, including hardware and software and Microsoft Office software; and Strong analytical and problem-solving skills and demonstrated ability to perform computer and peripheral troubleshooting.




This role is full time, working 36.25 hours per week with a fortnightly RDO.
The benefits working for WDRC: Work / life balance We understand the importance of balance.
Enjoy flexible work arrangements and wellness programs designed to keep you at your best.
Superannuation In addition to your annual salary, Council will contribute twelve (12) per cent, including the superannuation guarantee contribution.
Growth Opportunities We invest in your growth.
Whether it's skill development, mentorship, or career advancement, we've got you covered.
Access to Corporate Health Plan Take care of yourself and join one of our Corporate Health Plans to improve life.
Health & Wellbeing program and Mental Health Support Change your lifestyle and live better with healthy ideas.




Be your best possible self with provided support and information.
Access to free Employee Assistance Program & confidential counselling Reach out to someone confidentially if you are experiencing any concerns or problems.
Salary Packaging Available Restructure your salary to work for you to pay for everyday living expenses such as Motor Vehicles, Superannuation, Remote Area Housing (Rent), Fuel, Gas and Electricity.
Allowances Available (if applicable) Allowances such as Locality Allowance may be applicable to your position.
Leave Loading You will receive 17.5% leave loading on top of your base rate of pay, while you are on Annual Leave.
Uniforms and PPE Uniforms and Personal Protective Equipment (PPE) provided.
Job security in a local government position Feel secure working for an organisation who believes in strong foundations of respect, balance, communication, teamwork,



accountability and leadership.
Living & Working in the Western Downs: Experience Western Downs If you are looking to join an innovative and dynamic company, that provides staff with a work life balance and opportunities for growth with state of the art mentoring from professionals within its team, this may be the role for you.
Be part of the community you serve.
TOGETHER WE MAKE A REAL DIFFERENCE.
Applications close at 5.00pm AEST on Thursday 19 September 2024.
Additional Information The recruitment process may include candidates completing a pre-employment health declaration and you may be required to undergo a pre-employment medical including drug and alcohol testing.
WDRC reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.




( Preview The Position Requirements ) Note: Candidates using mobile devices are strongly advised to use a desktop computer to complete the application forms as they require extensive amounts of typing.

The original job offer can be found in Kit Job:
https://www.kitjobau.com/job/100282046/service-desk-analyst-fixed-term-dalby-yuh986-dalby/?utm_source=html

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